Shipping & Return Policy

*Please note: shipping delays due to COVID-19. read more*

There might be a delay due to heavy rainfall in Sydney.

We ship to all countries with standard service.

Order Processing

Disclaimer: All orders are processed in AUD (Australian Dollars). Meaning: the total will be converted to AUD, using the most current exchange rate, of your local currency. Not to worry, it's the same amount displayed in your Cart.

Australia

 OUTSIDE VIC (Australia 7 of 8 States and Territories)
 Rate Name Condition Price (AUD)
Express Shipping/Fast $1.00 and up $35.00 AUD
Free Shipping $200.00 and up Free
Priority Packing/Jump The Line + Ship $1.00 and up $30.00 AUD
Standard Shipping $1.00 and up $15.00 AUD

 

 VIC Australia (Victoria)
 Rate Name Condition Price (AUD)
Express Shipping/Fast $1.00 and up $30.00 AUD
Free Shipping $200.00 and up Free
Priority Packing/Jump The Line + Ship $1.00 and up $25.00 AUD
Standard Shipping $1.00 and up $15.00 AUD

 

 Rest Of The World
 Rate Name Condition Price (AUD)
small 0-0.9kg 30.00
medium 1kg-1.9kg 40.00
large 2kg 45.00

 

Returns Policy

  • Customers who shop on sechiacademy.com may return unopened and unused products within 14-days of purchase and receive a full refund, exchange or credit.
  • Sechi Academy does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Sechi Academy website receipt of purchase.
  • Please understand that we do not refund or exchange simply because you changed your mind or the product was not what you expected.
  • Any returns that have been ordered via sechiacademy.com will need to be returned to the Sechi Academy head office, at the customer’s expense. Before doing so, customers must email Sechi Academy at customerservice@ sechiacademy.com to have the return authorised.a 
  • Sechi Academy will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by customer service.

  

Damaged/Defective Items

If you receive a damaged or incorrect item, contact us at customerservice@sechiacademy.com as soon as you ascertain that the item is damaged or incorrect. If there is extensive damage to the carton, refuse the order and contact us immediately, quoting your order number. The resupply of the product will not incur shipping.

Refunds

If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.

How to return an item

Contact Sechi Academy via phone or email: customerservice@sechiacademy.com to discuss the damaged item.

Repack the product in its original packaging materials.

Ship your return by a carrier that offers package tracking to the following address :

 

Sechi Academy

2/10 Albemarle Street
Williamstown North
VIC, 3016
Australia

 

Telephone: +61 (03) 9397 0808 

 

Shipping to multiple addresses

Each order you place can be shipped to a single address. If you, or your company, require orders to be sent to multiple addresses, you will need to place a separate order per address.

 

Delivery details

Please beforehcheckingl shipping information is correct prior to check out. Sechi Academy takes no responsibility for delivering to incorrect addresses supplied by customers.